Shipping & Returns

• Standard Shipping — $12 flat rate (North Island), $25 flat rate (South Island)
• Rural Shipping — $20 flat rate (North Island)
• Processing Time — Orders are processed within 2 business days.
• Delivery Time — Estimated 3–5 business days. Please allow up to 8 business days in total for your order to arrive.
• Holiday Season Notice — During peak holiday periods, shipping may take longer than usual. Please allow 3–8 business days, and if you are in a rural area, allow a few extra days.

• Standard Shipping — $35 NZD flat rate
• FedEx Express Shipping — $90 flat rate
• Processing Time — Orders are processed within 2 business days.
• Delivery Time (Standard) — Estimated 7–12 business days.
• Delivery Time (FedEx Express) — Estimated 3–5 business days.
• Holiday Season Notice — During peak holiday periods, please allow a further 5–7 business days. If your order hasn't arrived within this timeframe, contact us at b.illstcontact@gmail.com.

For all international orders outside Australia, please email us directly at b.illstcontact@gmail.com and we'll give you a shipping cost estimate for your country, as pricing varies.

Orders containing a pre-order item ship together once the pre-order arrives (Bomber Jacket: estimated 30 November 2026). Want your in-stock items sooner? Email b.illstcontact@gmail.com to arrange separate shipping — an additional shipping cost applies.

We accept returns and exchanges within 14 days of delivery.

• Items must be unworn, unwashed, and in original condition with tags attached.
• Faulty or incorrect items: we cover return shipping costs.
• Change of mind: the customer covers return shipping costs.

To start a return, contact us at b.illstcontact@gmail.com with your order number.

Refunds are processed to your original payment method within 1 - 3 days of us receiving the returned item.

B.illst Clothing is not responsible for lost, stolen, or misdelivered items once delivered to the address provided.